Job Description

We are looking for an experienced Training and Development manager to devise our organizational training strategy, oversee its implementation and assess its outcomes. The Training Manager will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.

Training managers work across many departments to get employees up to speed in both their specific vertical, and the overall needs of the company. Training managers often have backgrounds in business, leadership, human resources, development and education.

The Training Manager develops, establishes and implements training programs to increase the efficiency of the operations. They manage the training programs of the call center/customer service operations.

Training Manager Responsibilities include enhancing employees’ skills, performance, productivity and quality of work.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. The candidate is expected to perform other duties necessary for the effective operation of the department.
Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
Draw an overall or individualized training and development plan that addresses needs and expectations
Deploy a wide variety of training methods
Conduct effective induction and orientation sessions
Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
Manage training budget
Provide opportunities for ongoing development
Resolve any specific problems and tailor training programs as necessary
Maintain a keen understanding of training trends, developments and best practices
Proven work experience as a training manager
Track record in designing and executing successful training programs
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
Excellent communication and leadership skills
Ability to plan, multi-task and manage time effectively
Strong writing and record keeping ability for reports and train
Minimum of 1 yr. industry experience
Proven track record of success in sales and/or sales training
Must be processed oriented with the attention to detail and the function of detail
Self-directed and independent with projects but works as a team player
Compelling leadership abilities
Excellent customer service and/or marketing training, to include facilitation skills
Must be computer literate both in operation and in training delivery
Persuasive interpersonal skills
Participates in proactive team efforts to achieve departmental and company goals
Strong oral and written communication skills
Strong work ethic and a high energy level
Strong administrative, organization and planning skills
Mastery of the use of appropriate interpersonal social styles and methods to inspire and guide individuals towards goal achievement
Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance

The Recruitment Xperts Ltd

Ref No:

Training & Development Manager

Date Added:
Monday, July 02, 2018 16:27:10

Job Type:


Project Management


Montego Bay and St James

Human Resources Manager

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