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Job Description

Description:
Advanced Call Center Technologies is seeking Customer Service Advocates to join our team. Do you love helping others? If so, apply now for an instant interview.

We offer Customer Service Advocates:
PAID TRAINING! You can be successful even without experience
Opportunities to advance within
Hourly, overtime, and tremendous bonus opportunities
Flexible full time schedules
Fantastic Supervisors and a Positive environment
Paid time off and paid holidays

Position Summary:
Customer Service Advocates primarily receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing. Customer Service Associates are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals. Customer Service Associates use their excellent communication and interpersonal skills with every contact to provide world-class customer service.

Essential Duties and Responsibilities:
Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.
Multi tasks to document while speaking with the consumer.
Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Meets clients’ specific quality standards.
Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Is consistently at work and on time
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Other duties as requested by management

Qualifications:
Education: CXC or Heart Trust
Must be able to successfully pass criminal background check
Data entry and basic computer skills

Employer:
Advanced Call Center Technologies of Jamaica

Ref No:


Title:
Customer Service Advocates

Date Added:
Tuesday, September 04, 2018 16:27:10

Job Type:
Full-time

Salary:


Industries:
Telecommunications


Region:


Montego Bay and St James

Contact:
Human Resources

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