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Job Description
Employer: Jamaica National Building Society
Ref No:
Title: Member Service Representative/Retail Specialist
Date Added: Wednesday, July 28, 2010 16:27:10
Job Type: Full-time
Salary:
Industries:
Administrative & Secretarial Services
Banking, Financial Services & Insurance
Customer Service

Parish:

 Not In Jamaica
Contact: UK MSR/RS Post
Description: KEY DUTIES & STANDARDS

- Identify prospects for new and existing members, and sell products and services that will meet their needs.
- Track potential member and revenue losses and notify Branch Management accordingly.
- Prepare documents for new accounts, make account changes and follow through on all account queries and requests for members.
- Promote the use of other service channels, including internet banking and ATMs, and invite/ encourage members to utilize these channels to support their requests.
- Monitor members waiting in line and/or on the telephone to ensure that wait times do not exceed target.
- Investigate account and transaction issues and provide updates on progress and details of solutions to members.
- Direct all monetary instruments to Members Service Officers, and ensure that transactions are posted to the correct account.


COMPETENCIES
- Achievement (Level 2)
- Relationship Building for Influence (Level 2)
- Customer Service Orientation (Level 3)
- Entrepreneurship (Level 1)
- Flexibility (Level 2)
- Self Awareness (Level 3)
- Professional Confidence (Level 2)

SKILLS
• Communication:
- Reading and writing skills (Level 1)
- Speaking and Listening Skills (Level 1)
- Understanding Purpose (Level 1)
- Understanding the audience (Level 1)
• Marketing and Customer Service:
- Responding to customer needs (Level 1)
- Building strong relationships (Level 1)
- Understanding potential markets/ customers (Level 1)
• Business Management and Development
- Managing Relationships with customers and stakeholders (Level 1)
• Computer Skills
- Using Outlook (Level 1)
- Using Word (Level 1)
- Using Excel (Level 1)

EDUCATIONAL REQUIREMENTS/ EXPERIENCE
• Diploma/ B.Sc. degree in Business Administration, Marketing, Banking and Finance or other related field.
• A minimum of one (1) years experience working in a similar capacity.
• Documentation to live and work in the United Kingdom.

Send applications to:
Attn: Human Resource Assistant
“MSR/Retail Specialist”
Unit 220
Elephant and Castle Shopping Centre,
London SE1 6TE
 

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